madura88 Privacy Policy

What data we collect at madura88

We collect several categories of information when you use our platform. First, we gather identity data: your full name, email address, date of birth, and government-issued ID number (from your KYC documents). Second, we collect contact information: your phone number and residential address. Third, we gather financial data: your bank account details or e-wallet information used for deposits and withdrawals.

We also collect behavioural data: your gaming history (which games you play, session times, wager amounts, results), your account settings, and your interactions with our customer support team. Additionally, we gather technical data: your IP address, device type, browser information, and cookie identifiers. This technical data helps us detect fraud, prevent account abuse, and understand how our platform is being used.

KYC documents and identity verification

When you register at madura88, we require government-issued identification. You upload a photo or scan of your ID (KTP, passport, or driving licence) and proof of residence (utility bill, bank statement, or lease agreement). We use this information to confirm your identity and location. Our compliance team stores these documents securely and accesses them only during verification or if required by law. We do not publish or share your ID details with third parties except as mandated by regulatory authorities.

How we use your data

We at madura88 use your personal data for several essential purposes. First, we use it to operate our platform: creating your account, processing your deposits and withdrawals, maintaining your game history, and delivering customer support. Second, we use it for compliance: verifying your identity, confirming your jurisdiction, detecting fraud, and meeting regulatory requirements from authorities in the jurisdictions where we operate.

Third, we use your data to improve our service: analyzing player behaviour to understand which games are popular, where players encounter technical issues, and how to optimize our platform. Fourth, we may use your data to communicate with you: sending account notifications, payment confirmations, support responses, or updates about service changes. We do not use your data for marketing purposes such as unsolicited promotional emails or targeted advertising.

Third-party service providers and data sharing

We at madura88 work with third-party service providers to deliver our platform. These include payment processors (the companies that handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank VA transfers), identity verification services, fraud detection providers, and hosting companies. We share your personal data with these providers only to the extent necessary for them to perform their services.

We require all third-party providers to maintain confidentiality agreements and to use your data only for the purposes we specify. We do not authorize them to sell your data, use it for marketing, or share it with other parties. Our payment processors may retain your financial information according to their own policies and applicable law; we encourage you to review their privacy policies if you want to understand their data retention practices.

Cookies and tracking on madura88

Our platform uses cookies to maintain your session, remember your preferences, and track your activity within our site. Essential cookies are necessary for the platform to function—they keep you logged in and secure your account. We use these without requesting your consent because they are fundamental to delivering our service.

We also use analytical cookies to understand how players interact with our platform. These help us identify technical issues, see which games are most popular in regions like Jakarta, Surabaya, and Bandung, and optimize our interfaces. You can disable non-essential cookies through your browser settings, though doing so may limit your ability to use certain platform features.

At madura88, your privacy is not negotiable—we keep your personal data protected, clearly disclosed, and used only for the purposes you authorise.

Your rights regarding your data

We at madura88 respect your rights to your personal information. You have the right to request access to all data we hold about you. You can ask us to correct inaccurate information—for example, if your address has changed or your email is incorrect. You also have the right to request deletion of your data, subject to our legal retention obligations.

To exercise these rights, contact our support team with your request. We will respond within a reasonable timeframe (typically five business days) and provide you the information or take the action you request. We may ask you to verify your identity before processing your request to ensure we are releasing information only to the rightful account holder.

Data breach and security incidents

We at madura88 maintain security practices to protect your data against unauthorized access, loss, or theft. This includes encryption for data in transit and at rest, regular security audits, and access controls limiting who can view sensitive information. However, no security system is perfect, and we cannot guarantee absolute protection against sophisticated attacks.

If a data breach occurs and your information is compromised, we will notify you within a reasonable timeframe and inform you of what information was affected and what steps we are taking in response. We also comply with applicable data protection laws regarding breach notification timelines.

Data retention and account closure

We at madura88 retain your personal data for the duration of your account and for a period after closure to comply with legal and regulatory requirements. For example, we may need to retain transaction records for several years for accounting and tax purposes. We do not retain data longer than necessary for the purposes we collected it.

If you request account closure, we will process your request and disable your account access. However, we will retain your data as required by law and to resolve any outstanding disputes or inquiries related to your account. We will not use your data for new purposes once your account is closed—such as marketing or service improvement—unless we have a specific legal obligation.

Cross-border data transfers

Our servers and data processing systems may be located outside your country of residence. This means your personal data may be transferred across national borders and stored in jurisdictions with different data protection laws than your home country. By using madura88, you acknowledge and accept this cross-border data transfer.

We maintain appropriate safeguards when transferring data internationally, including using standard contractual clauses approved by data protection authorities. However, you should understand that data protection standards vary by country, and once your information is transferred outside your jurisdiction, it may be subject to different legal protections.

Jurisdiction-specific privacy notices

Our madura88 services are available only where local law permits. Before opening an account, you should verify that our service is available in your jurisdiction. Users in different countries may have different data protection rights—for example, some jurisdictions grant rights to data portability or the right to be forgotten, while others do not.

We comply with applicable data protection laws in each jurisdiction where we operate. If you believe we have violated your privacy rights, you may file a complaint with the relevant data protection authority in your country. We cooperate with regulatory authorities and respond to lawful requests for information about our users.

Contact us about privacy

If you have questions about our privacy practices at madura88, want to exercise your data rights, or believe we have mishandled your information, contact our support team. We maintain multilingual support in English and Indonesian and respond to privacy inquiries during our published support hours.

You can also reach our data protection officer if your concern is not resolved through standard support. We take privacy complaints seriously and work to investigate and resolve them promptly. Our commitment to protecting your data is fundamental to maintaining trust with our users.